Booking Info & Terms

Booking
When Booking, please ensure, I have your correct name and telephone/mobile number.
Please also let me know the service you require, to enable me to allow enough time for your appointment. I allocate time slots depending on the treatment, so please let me know of any changes 48hrs before any booking to avoid any confusion, eg, you book a soak off and full set and change your mind to just a soak off. It will help me manage my diary, and therefore able to offer the slot to someone else.

PLEASE NOTE
For Acrylic enhancements, this especially applies to colour acrylic designs and extreme length nails,  I always book at least a 2hr slot to allow for application and design. Please be aware of this at the time of booking and that you are happy to stay this length of time. The appointment may run longer for more intricate designs.

Appointment Time
As you are coming to my home salon, I ask that you arrive in plenty of time for your appointment and to contact me promptly if you are running late.
Depending on my diary, if you are more than 15 minutes late, I cannot guarantee your appointment.
For first appointments,  please arrive 5 minutes early to allow time to complete my client consultation.
Please ensure your nails are clean and bare, if you have another's work on, this will affect the time I have to complete your service, and may result in extra charges.

Late Arrivals
If you are more than 15 mins late without contacting me, we may have to reschedule your appointment. More than 30 mins late will be treated as a 'No Show'.If you would like to re-book,a £10 booking fee will be required to secure another appointment. This will be taken off the cost at your appointment. Should you fail to arrive,or cancel without 48hrs hours notice, the booking fee will be lost. The booking fee is only transferable with at least 48hrs notice and new appointment must be within 2 weeks of the original date. 

Cancellation 
I understand that there will be times you may need to cancel/re-arrange your appointment. Should you need to cancel or reschedule, I ask for a minimum of 48hrs notice. This way, I am able to offer the appointment to someone else. Should you cancel at short notice, and want to re-book, you will need to pay a £10 booking fee in advance, and this will be taken off the cost at your appointment. This is non-refundable and secures that appointment only. It is only transferable with at least 48hrs notice, and must be re-booked within 2 weeks of the original appointment Without this notice, the booking fee will be lost. 


Child policy
Unfortunately I am unable to accommodate clients children at my home salon. 
I will not carry out any nail services on persons under 16 due to health and insurance reasons.

Payment
Payment is required on completion of service. All charges can be discussed prior to the service. I accept cash, and card and contactless payments.
I cannot give credit for ANY services.

Refunds
Under no circumstances do I offer refunds. Time and product is used, so if you do experience any problems, please contact me first to see if it can be rectified . Any breakages, chips etc, that occur within the first 48hrs will be repaired free of charge. After this time, all repairs are chargeable. 

Other Issues
Please inform me of any problems or concerns you have as soon as you have them. I pride myself on my customer satisfaction and cannot rectify a problem if I do not know about it.

Other Peoples Work
I will not maintain or repair any enhancements that have been done elsewhere. I do not know what products have been used and how they will react to mine. I must also see the health of your natural nail before starting any treatment. I can remove previous techs work and replace with my own at an additional cost.

If there is anything you would like to know, that hasn't been answered above. Please feel free to contact me via the contact form, mobile/text or via my social media business pages. 

121 training Deposit/payments
A booking fee of £50 is required to secure your date. This is non-refundable and non-transferable.The remaining balance of £150 will be due 2 weeks prior to training.  The full amount will be due if booking within 2 weeks of your desired date.   Cancellations that occur after the 2 weeks cut of point, will lose full payment, which is non-refundable and non-transferable. 

ADDRESS

The Fairway, London N14 4NU

CONTACT

Tel:

07399 600 105

Email: Debbie@lionesspaws.co.uk

OPENING HOURS

Mon-Thurs: 10am-6pm

Fri/Sat 10am-7pm

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