Booking Info, Salon T&C's and COVID policy

**Please Read In Full**

Booking
Online booking is available, using the 'BOOK NOW' link that is integrated in the website. You will first need to sign up and then complete your booking. You will receive a email confirming your appointment along with text message reminder 48hrs prior to your appointment. If you prefer to book by calling, texting or emailing, please ensure, I have your correct name, number and email address.
Please also let me know the service you require, to enable me to allow enough time for your appointment. I allocate time slots depending on the treatment, so please let me know of any changes at least 48hrs before any booking to avoid any confusion, eg, you book a soak off and full set and change your mind to just a soak off. It will help me manage my diary, and therefore able to offer the slot to someone else.

PLEASE NOTE
For Acrylic enhancements, this especially applies to colour acrylic designs and extreme length nails,  I always book at least a 2hr slot to allow for application and design. Please be aware of this at the time of booking and that you are happy to stay this length of time. The appointment may run longer for more intricate designs. 

Appointment Time
As you are coming to my home salon, I ask that you arrive in plenty of time for your appointment and to contact me promptly if you are running late.
Depending on my diary, if you are more than 15 minutes late, I cannot guarantee your appointment.
Please ensure your nails are clean and bare, if you have another techs work on, please let me know in advance, or if booking online, select the 'Soak off' followed by the service you require. 

Late Arrivals
If you are more than 15 mins late without contacting me, we may have to reschedule your appointment. More than 30 mins late will be treated as a 'No Show'.If you would like to re-book,a £10 booking fee will be required to secure another appointment. This will be taken off the cost at your appointment. Should you fail to arrive,or cancel without 48hrs hours notice, the booking fee will be lost. The booking fee is only transferable with at least 48hrs notice and new appointment must be within 2 weeks of the original date. 

Cancellation 
I understand that there will be times you may need to cancel/re-arrange your appointment. Should you need to cancel or reschedule, I ask for a minimum of 48hrs notice. This way, I am able to offer the appointment to someone else. Should you cancel at short notice, and want to re-book, you will need to pay a £10 booking fee in advance, and this will be taken off the cost at your appointment. This is non-refundable and secures that appointment only. It is only transferable with at least 48hrs notice, and must be re-booked within 2 weeks of the original appointment Without this notice, the booking fee will be lost. 


Child policy 
Unfortunately I am unable to accommodate clients children at my home salon. 
I will not carry out any nail services on persons under 16 due to health & safety and insurance reasons. 

Payment
Payment is required on completion of service. All charges can be discussed prior to the service. I accept cash, and card /contact less payments, bank transfer & PayPal (Friends & Family)
I cannot give credit for ANY services.

Refunds
Under no circumstances do I offer refunds. Time and product is used, so if you do experience any problems, please contact me first to see if it can be rectified . Any breakages, chips etc, that occur within the first 48hrs will be repaired free of charge. After this time, all repairs are chargeable. 

Other Issues
Please inform me of any problems or concerns you have as soon as you have them. I pride myself on my customer satisfaction and cannot rectify a problem if I do not know about it.

Other Peoples Work
I will not maintain or repair any enhancements that have been done elsewhere. I do not know what products have been used and how they will react to mine. I must also see the health of your natural nail before starting any treatment. I can remove previous techs work and replace with my own at an additional cost.

If there is anything you would like to know, that hasn't been answered above. Please feel free to contact me via the contact form, mobile/text or via my social media business pages. 

121 training Deposit/payments
A booking fee of £50 is required to secure your date. This is non-refundable and non-transferable.The remaining balance of £200 will be due 2 weeks prior to training.  The full amount will be due if booking within 2 weeks of your desired date.   Cancellations that occur after the 2 weeks cut of point, will lose full payment, which is non-refundable and non-transferable. 

COVID policy - Updated July 2020

Due to the COVID19 pandemic, there have been many changes, salons have had to implement, in line with new government guidelines. Over the past few months, I have been researching, following news, and industry standards updates, to ensure my home salon is COVID ready for when I reopen on the 13th July. I can assure you all, that my salon, is more than safe for you to visit. I have updated my risk assessment, and implemented these changes. Those that subscribe to my newsletter, would have received this new information, and it's now been added here for your reference, and for you to know what to expect when you visit.

Updated Covid Policy

  • When you arrive to your appointment, please immediately wash and sanitise your hands.

  • Please keep personal belongings to a minimum.

  • No mobile phone policy Please do not have them out, or use them during your service. Please put them away, and do not leave them on the table.

  • No touching your face or hair. You will need to wash & sanitise your hands again before continuing with your service, if you do.

  • Card payments, bank transfer or Paypal only. No Cash. Please keep this in mind.

  • Hot drinks will not be offered. Bottled water will be available.

  • Please arrive on time to your appointment. Please do not arrive no more than 5 minutes early as access may not be available. If you are more than 15 minutes late, we will need to reschedule.

  • You will need to wear a face mask This can be provided if you do not have one.

  • If you are feeling unwell, displaying any flu like symptoms etc, please let me know as your appointment will not be able to go ahead. 

  • No plus ones or children. 

  • Online bookings not available the week of opening, but will be enabled available from the 20th July

  • COVID pre assessment forms will be emailed to you and will need to be filled in and returned before your appointment. Failure to this is will mean your appointment will be cancelled. This is per my insurers request.

As I work alone, from my home garden salon,  and will see only a limited number of clients per day, I can assure you the salon is safe for your nail service to go ahead. I am a mum, and had my concerns all through the pandemic, as my children's health & safety comes first, but if I was at all worried now, or thought I wasn't ready, I would not be reopening. I have invested in full PPE, desk screen, updated my hygiene certification, and invested in a top spec air filtration system. If you are worried, or have any concerns or questions, please do not hesitate to contact me.

ADDRESS

The Fairway, London N14 4NU

CONTACT

Tel:

07399 600 105

Email: Debbie@lionesspaws.co.uk

OPENING HOURS

Mon- Sat 10am-6pm

Sun - Closed

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