Booking Info, Salon T&C's and COVID policy

**Please Read In Full**

Booking
Online booking is available, using the 'BOOK NOW' link that is integrated in the website. You will first need to sign up and then complete your booking. You will receive a email confirming your appointment along with text message reminder 48hrs prior to your appointment.


Please ensure you add any extras you require (nail art, soak off ect), so that the correct time is allocated for your appointment. If you are unsure, please drop me a message.

 

f you are a new client, please ensure your nails are clean and bare, or if you have nail enhancements from another salon, please add the  'soak off' option to your booking, as I do not infill over other techs work. I do not mix products, and I also need to see the health of your natural nails.

PLEASE NOTE
For Acrylic enhancements, this especially applies to colour acrylic designs and longer length nails,  I always book at least a 2hr slot to allow for application and design. Please be aware of this at the time of booking and that you are happy to stay this length of time. The appointment may run longer for more intricate designs. 

Appointment Time
As you are coming to my home salon, I ask that you arrive promptly for your appointment and to contact me if you are running late.
Depending on my diary, if you are more than 15 minutes late, I cannot guarantee your appointment.
Please note, you will not be able to gain access until at least 10 mins before your appointment, so please do not arrive before this as there will be no where for you to wait.

Late Arrivals/No Shows/Cancellations.
I completely understand that there will be times that cancellations cannot be avoided. I do ask that you give me a minimum of 48hrs notice so that your appointment can be offered to someone else. I have zero chance of filling the slot with minimal notice. 

 

f you are more than 15 mins late without contacting me, we may have to reschedule your appointment. Please be aware that last minute cancellations will incur a late fee.

 

You will be charged 50% of your booking price for a last minute cancellation (within 48hrs) No shows will be charged 100%. This will be charged to the card attached to your online booking.



Child policy 
Unfortunately I am unable to accommodate clients children at my home salon. 
I will not carry out any nail services on persons under 16 due to health & safety and insurance reasons. 

Payment
Payment is required on completion of service. This will be charged to the card you registered at the time of booking. If there are any problems with this payment method on the day, I will accept bank transfer, or Paypal (friends & family)

Refunds
Under no circumstances do I offer refunds. You are paying for my product, but most importantly my time, so if you do experience any problems, please contact me first to see if it can be rectified . Any breakages, chips etc, that occur within the first 48hrs will be repaired free of charge. After this time, all repairs are chargeable. 

Other Issues
Please inform me of any problems or concerns you have as soon as you have them. I pride myself on my customer satisfaction and cannot rectify a problem if I do not know about it.

Other Peoples Work/Non standard salons
I will not maintain or repair any enhancements that have been done elsewhere. I do not know what products have been used and how they will react to mine. I must also see the health of your natural nail before starting any treatment.

 

Time and time again, I see clients coming from other salons, which professional nail techs refer to as 'NSS'  - non standard salons. These are usually salons, that do not follow professional standards, such as not using products designed for professional use, and not cosmetic grade, no qualifications, no insurance in place, using acrylic products containing MMA , poor hygiene, using incorrect tools, causing damage to the nail plate etc. Please choose your nail tech wisely. Look at the products being used, don't feel embarrassed to ask about qualifications and insurance, and how experienced they are in their field. If you enter a salon and you cannot see what they are using, or you see products being decanted into unlabeled pots/jars, this is a big indicator that they may be using cheap inferior products, that can be dangerous to you and your health. 


If there is anything you would like to know, that hasn't been answered above. Please feel free to contact me via the contact form, mobile/text or via my social media business pages. @lionesspaws


121 training Deposit/payments
A booking fee of £50 is required to secure your date. This is non-refundable and non-transferable.The remaining balance of £200 will be due 2 weeks prior to training.  The full amount will be due if booking within 2 weeks of your desired date.   Cancellations that occur after the 2 weeks cut of point, will lose full payment, which is non-refundable and non-transferable. 

COVID policy - Updated July 2020

Due to the COVID19 pandemic, there have been many changes, salons have had to implement, in line with new government guidelines. Over the past few months, I have been researching, following news, and industry standards updates, to ensure my home salon is COVID ready for when I reopen on the 13th July. I can assure you all, that my salon, is more than safe for you to visit. I have updated my risk assessment, and implemented these changes. Those that subscribe to my newsletter, would have received this new information, and it's now been added here for your reference, and for you to know what to expect when you visit.

Updated Covid Policy

  • When you arrive to your appointment, please immediately wash and sanitise your hands.

  • Please keep personal belongings to a minimum.

  • No mobile phone policy Please do not have them out, or use them during your service. Please put them away, and do not leave them on the table.

  • No touching your face or hair. You will need to wash & sanitise your hands again before continuing with your service, if you do.

  • Card payments, bank transfer or Paypal only. No Cash. Please keep this in mind.

  • Hot drinks will not be offered. Bottled water will be available.

  • Please arrive on time to your appointment. Please do not arrive no more than 5 minutes early as access may not be available. If you are more than 15 minutes late, we will need to reschedule.

  • You will need to wear a face mask This can be provided if you do not have one.

  • If you are feeling unwell, displaying any flu like symptoms etc, please let me know as your appointment will not be able to go ahead. 

  • No plus ones or children. 

  • Online bookings not available the week of opening, but will be enabled available from the 20th July

  • COVID pre assessment forms will be emailed to you and will need to be filled in and returned before your appointment. Failure to this is will mean your appointment will be cancelled. This is per my insurers request.